Cancelations and Refunds

The Curiosity Connection

Last updated: October 22, 2026

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At The Curiosity Connection, we understand that life with neurodivergent children can be unpredictable. Capacity fluctuates, unexpected challenges arise, and sometimes plans need to change.

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We strive to offer compassionate flexibility while also honoring the time, preparation, and resources required to create meaningful experiences for children and families.

Our policies are designed to support both.

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Enrichment Classes

Registration & Payment

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To help us prepare thoughtfully for each child, advance registration and payment are required to reserve a class spot.

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We ask that families register at least 24 hours before class whenever possible.

Last-minute registrations may be accommodated if space and preparation allow, but registration and payment arrangements must be confirmed before attending.

Families using Arizona ESA funding should arrange and confirm their applicable payment process in advance.

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Cancellations & Missed Classes

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We recognize that a child's capacity may change unexpectedly. We never want a child to feel pressured to attend when they are struggling.

• 24 hours or more before class: Families may receive a class credit, valid for 60 days, to use toward another available enrichment class.

• Less than 24 hours before class: We offer one courtesy makeup opportunity for every four paid class sessions when unexpected circumstances arise, provided we receive notice before class begins.

• Missed classes without communication: No-shows are not eligible for refunds or makeup credits.

Makeup opportunities are subject to availability.

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A quick message is all we ask. Families do not need to explain or justify their child's changing capacity.

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Class Changes or Cancellations

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Occasionally, a class may need to be canceled due to insufficient enrollment, illness, or other unexpected circumstances.

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If The Curiosity Connection cancels a class, families will be offered a refund or full class credit, with refunds handled through the appropriate original payment method or funding program.

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Private Parent Coaching

Growing Connected Families parent coaching is intended to be a supportive and accessible experience, particularly for families navigating periods of stress, burnout, or uncertainty.

Flexible Rescheduling

Private coaching appointments may be rescheduled without penalty when families communicate before their scheduled appointment begins.

We appreciate advance notice whenever possible, but understand that unexpected situations can arise.

Missed Appointments

Appointments missed without communication are generally not eligible for refunds or credits.

If repeated scheduling difficulties occur, we are happy to work together to find an arrangement that respects everyone's time and capacity.

Our goal is to make support accessible without adding unnecessary pressure.

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Growing Connected Families Group Sessions

Our parent group sessions are designed to provide education, connection, reflection, and support in a welcoming environment.

Missed Sessions

We understand that families may not be able to attend every meeting.

When available, recordings of educational portions will be provided to registered participants who miss a session.

To protect the privacy and trust of group members, personal discussions and sharing will not be included in distributed recordings.

Recordings and materials are intended for registered participants and may not be shared or redistributed without permission.

Cancellations & Refunds

Families who cancel their group registration before the series begins may receive a refund.

Once a group series has begun, individual missed sessions are not ordinarily eligible for refunds, as educational resources and recordings may remain available.

If The Curiosity Connection cancels a group session, we will arrange a replacement session or provide an appropriate refund for the canceled portion.

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Arizona ESA Payments

We welcome eligible families using Arizona Empowerment Scholarship Account (ESA) funding for applicable services.

ESA-funded bookings, credits, cancellations, and refunds must comply with the requirements of the applicable funding program. Any necessary refund or payment adjustment will be handled through the appropriate ESA payment process rather than issued as a personal cash refund.

Families are encouraged to communicate with us about scheduling changes so we can determine the appropriate arrangements.

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Communication & Understanding

We know that circumstances can change quickly, and we do not expect families to predict every challenge.

What we do ask is communication.

A simple message allows us to adjust our preparations, offer available spaces to other families, and continue providing a thoughtful experience for everyone.

We will approach unexpected circumstances with curiosity, compassion, and a willingness to collaborate whenever reasonably possible.

Thank you for helping us create a space where flexibility, understanding, and mutual respect can grow together.

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Questions or Changes to Your Booking

Please contact The Curiosity Connection directly with questions about cancellations, rescheduling, or class participation.

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The Curiosity Connection
curiosityconnectionaz@gmail.com